Services

RBIT offers a complete range of Professional Services covering IT in all business types, from the mums and dads business up to small to medium businesses and beyond. Services include but not limited to Application Development, Business Relocations, Contracting, Communications, Data Centre Hosting, Desktop/Server Maintenance, Facilities Management, Help Desk Support, Installations and Configurations - Pre-delivery and Onsite, Networking, Licensing, Planning and Project Management, Security and Training. We can work as your outsourced IT department, or work in harmony with your internal IT department making RBIT your flexible IT partner.

In today's IT world, it is usually very hard to justify IT infrastructure costs and resourcing. RBIT Consulting is your technology partner, genuinely focused on the needs of your organisation's IT solutions and services. RBIT Consulting offers a Data Centre environment giving the ability for your organisation to use high end equipment, without the costs and overheads associated with it.

RBIT are one of the leaders in Retail Store support and can provide all equipment, software, payment gateways, setup and support for both your physical Shop or your online Shop.

All services provided by RBIT are monitored through a Helpdesk system. The Helpdesk system ensures that the right skill set is applied to efficiently resolve support incidents. Support calls can be logged via Phone, Email or through the Client Helpdesk Portal.

RBIT offers support through several options including support via phone, remote access and on site.

No job is too small and you will get the same 100% satisfaction guaranteed service across every job.

General Support

RBIT offers general support, adding extra skills to a client's in-house skills. This level of support includes all support covered by Support Contracts but you are only billed on an hourly basis.

Support Contracts

RBIT offers support contracts guaranteeing a minimum level of support each month. This includes system health checks, problem resolution and pro-active support designed to reduce downtime. Support Contracts are tailered to the client's needs and can range in several levels of response times. The divsions for the response times range from an Emergency (0-2 hours), Urgent (2-4 hours) and standard (4-8 hours) and are costed accordingly.

Support Service Coverage

General Support Services are available from 7:00am to 10:00pm Monday to Friday, 9am to 5pm Weekends (AEST). A 24 Hours service is available with a Support Contract. Clients with Support Contracts, the hours will be agreed upon at time of signing. Arrangements can be made for individual clients to the standard hours of support.

Support Charges

General Support is based on an hourly charge. Charges for Contract Support options are determined on a case by case basis. RBIT Consulting will gladly offer you a better solution to your current costs of support.